Responsible Gaming | NEO.bet
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PROTECTION OF MINORS

Gambling is prohibited by law for minors and we at NEO.bet have the responsibility for acting in accordance with the law and to take all possible measures to prevent minors from participating in sports betting on our website. The NEO.bet betting offer is exclusively aimed at adult players who have reached the age of 19 at the time of registration. Already during the registration process we carry out an age verification and request additional identification documents, which prove an age of majority. If we identify a player who has not yet reached the age of 19 during the verification process, an account opening will be denied, or blocked immediately, if an account has already been opened with false data.

As a relative you can help us to support the protection of children and young people: Use a filter program such as Net Nanny or Cybersitter which allows you to block access to gambling sites for underage people

  • Don't leave your computer unattended while playing NEO.bet.
  • Avoid the option 'Save password' in the login window
  • Do not share your credit card or bank account information with children or minors
  • Create separate profiles for your kids on your PC so they can't access your data

Team Training

The entire NEO.bet team is familiar with the topic of gambling addiction prevention and is regularly trained to identify the gambling addiction potential at an early stage on a certain gaming behavior and to act accordingly. Please contact us if you feel a loss of control over your gaming behavior and we will help you in a confidential conversation. We are happy to provide you with addresses of advice centers in your area.

WHAT IS GAMBLING addiction?

One speaks of gambling addiction (pathological playing or compulsive playing) when the urge to play is out of control and gambling dominates peoples way of life. Gambling addiction is characterized by the inability of a person concerned to resist the impulse to gamble or bet, even if this threatens to have serious consequences in a personal, family or professional environment or has already had such consequences. Since 1980 pathological gambling has been recognised in international classification systems as a mental disorder, in the course of which the financial, emotional, physical and interpersonal situation of the person concerned can be dramatically damaged.

Risks Associated with Gambling

While gambling can be a fun recreational activity, if you do not play responsibly it can have a negative effect on many aspects of your life.

Financial Risks

As much as you can win, you can also experience extreme losses. Financial fluctuations are a risk from gambling and can lead to:

  • Increasing debts
  • Maxing out credit cards
  • Overdue bills
  • Borrowing from friends and family
  • Eviction and forced home sales
  • Bankruptcy

Health Risks

While it may not be immediately apparent, there is often a connection between your gambling and your health. Problem gambling is associated with a range of emotional, physical and psychological health problems such as:

  • declined self-esteem
  • stress and anxiety
  • insomnia, fatigue, stomach ailments, high blood pressure

Job Risks

Problem gambling can also have a negative effect on your ability to perform well at work. Often problem gamblers have issues with;

  • showing up on time for work
  • skipping work days entirely
  • decreased productivity as their focus is primarily on gambling
  • misuse of company time

GAMBLING MYTHS

If I keep gambling my luck will change and I will win back the money I've lost.

Each time you place a bet, the outcome is completely independent of the previous one. Your odds of winning do not increase with the frequency of which you bet.

I almost won; I must be due for a win.

"Almost" winning does not make you any closer to a real win. This is called the gambler’s fallacy.

The quarterback is wearing my lucky number. I should bet on his team!

Superstitions and luck cannot help you predict the outcome of a game.

I can learn a system to beat the odds.

There is no system to predict live sporting events. The odds are provided for you to bet on, but there is no way to predict what will happen in the future.

HOW DO YOU KNOW IF YOU'RE ADDICT TO GAMBLING?

Affected players gradually lose their financial means, often neglect their families for a longer period of time and constantly think about playing. This leads to problems not only in the family, but also at work. Further indications of problematic or pathological gambling are:

  • High impact from gambling
  • Covering up the problem of gambling towards third parties, defensive attitude

  • inability to cut back or stop gambling
  • lying to friends and family about gambling
  • Feelings of guilt, sleep disorders, anxiety and mood swings
  • Gambling to solve personal problems or deal with bad mood
  • Using illegal activities such as falsifying and cheating in order to finance gambling
  • Chasing your losses
  • Playing with increasingly higher stakes in order to achieve the desired excitement
  • Using more money than you have at your disposal
  • Losing a job or work-related problems due to gambling
  • Family-related conflicts 

We also recommend that you do this self-assessment.

SELF-ASSESSMENT

If you are wondering if you are still in control of your betting habits or if you are at risk of developing gambling addiction, take the following test and answer the following questions with "yes" or "no".

Have you ever spent more money than you could really afford to lose?
Did you have to spend more and more money in the last year to achieve the desired kick in the game?
Have you ever tried to win back lost money the next day or at the next game?
Do you feel like you might have a problem with sports betting?
Has your ambling behavior led to health problems including increased stress or prolonged depression or anxiety?
Have other people criticized you for your gambling behavior or told you that you have a gambling problem?
Has your gaming behavior led to financial problems?
Did you feel guilty about your gambling behavior?
Have you lied or hid your relatives or friends about the impact of your betting?
Have you ever unsuccessfully tried to restrict your gambling behavior or to completely stop sports betting?

THE TEN GOLDEN RULES FOR RESPONSIBLE GAMING

In order to keep control over your gambling and to avoid having problems with it, it is advisable to respect the following rules:

  • Just play for as much money as you can afford to lose
  • Don't try to make up for losses by increasing the stakes
  • Before playing set session and stake limits
  • Don't play if you're tired or in a bad mood
  • Pay attention to how much time you spend playing
  • Never play under the influence of alcohol or drugs
  • Take a break from playing, whether you are winning or losing
  • Do not play to overcome depression, physical pain or solve problems
  • Keep in mind that gambling should be considered as a form of entertainment
  • Create a balance between gambling and other activities

Limits

In order to enable you to control your gaming behavior yourself, we offer you a selection of different limits that you can set up individually in your player account.

Deposit limit - set your maximum deposit amount you would like to spend per day / week and month.

Bet Loss Limit - set your maximum bet loss amount that you do not want to exceed for day / week and month.

Bet Stake Limit - set your maximum stake amount you wish to bet per day / week and month.

Session duration - set your maximum session time you want to spend playing. You have 1 /2 /4 and 6 hours to choose from.

Once you have reached your personal limit within the time frame you set, you will be excluded from further betting activities.

Open Limits

SHORT BREAKS and SELF-EXCLUSION

Short term breaks

Short term breaks are available for one day, one week, one month, two month, or three month break.

By initiating a short term break you block the possibility of depositing and betting. It is still possible to log into the account, track betting slips and withdraw any remaining credit. 

Self-exclusion

Self-exclusion for a definite time is available for terms lasting six months, one year and five years. By initiating a self-exclusion period you will be directly logged out from your account without the possibility of accessing it again until the expiry of the self-exclusion period.

NEO.bet will systematically analyse data relating to your gaming behaviour. If NEO.bet reasonably suspects that you have gaming addiction problems and/or cause damage to yourself or to your relatives by excessive participation in games, NEO.bet may upon its initiative call or send you (pop up) safe gambling messages, or otherwise point out to you any identified excessive or risky playing behaviour, advise you to make use of a facility that enables you to gain insight into its playing behaviour; and/ or limit your access to and use of the Website or exclude you from playing on the Website without your consent.

Open Account deactivation

ConnexOntario - CONTROLLED GAMBLING BEHAVIOR

ConnexOntario provides service information and resources for people experiencing problems with gambling, drugs, alcohol, or mental health. The service is free, confidential, and available anytime. Call ConnexOntario 24/7 at 1-866-531-2600. Text us at 247247 or chat with us at www.connexontario.ca.

ConnexOntario can:

  • provide contact information for mental health and addictions services or supports that meet the caller's specific needs
  • listen, offer support and provide strategies to help people meet their goals
  • provide basic education about gambling, drugs, alcohol, or mental health problems
How to reach ConnexOntario:
  • visit ConnexOntario website
  • call ConnexOntario on 1-866-531-2600
  • text "CONNEX" to 247247
  • chat with ConnexOntario
  • send an email

More PROBLEM GAMBLING RESOURCES IN ONTARIO

Centre for Addiction and Mental Health https://action.camh.ca/mental-health-crisis

Responsible Gambling Council (https://www.responsiblegambling.org/)  is a respected, independent non-profit organization that has been a leader in preventing problem gambling in Canada for more than 35 years.

Gamblers Anonymous (https://www.gatoronto.ca/) is a fellowship of men and women who share their experience, strength and hope with each other they may solve the common problem and help others to recover from gambling addiction.

Gam-Anon (www.gam-anon.org) is a self-help organization for the spouse, family or close friends of compulsive gamblers.

GamTalk (www.gamtalk.org) is a 24/7 moderated online peer support forum.

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